Returns & Refunds
Last updated: 21 October 2026
This policy is provided in accordance with Section 20 of the Consumer Protection Act, 68 of 2008 (South Africa).
1. Cooling-Off Rights
For online purchases, you may cancel your order within 5 business days of receiving the goods, in terms of Section 44 of ECTA, without reason, unless the goods fall under excluded categories.
2. Returns Window
Our standard returns window is 14 days from delivery, provided:
- The item is unused and in original packaging
- Proof of purchase is provided
- The item is not a hair/wig product that has been worn, cut, or altered
- The item is not a beauty or personal care product that has been opened
3. Excluded Items
- Hair extensions and wigs that have been installed, worn, cut, or washed
- Beauty products that have been opened
- Undergarments and earrings (hygiene reasons)
- Custom or personalised orders
4. How to Return
- Email info@splendidsalon.co.za with your order number and reason.
- We will respond within 2 business days with return instructions.
- You are responsible for return shipping unless the item is faulty.
5. Refunds
Once we receive and inspect the item, we will process a refund to your original payment method within 10 business days.
6. Faulty or Incorrect Items
If you received a faulty or incorrect item, contact us within 48 hours of delivery. We will cover return shipping and provide a full refund or replacement.
7. Salon Services
Salon service deposits are non-refundable if cancelled within 24 hours of the appointment. Service quality concerns must be raised within 48 hours of the appointment.
8. Contact
Email: info@splendidsalon.co.za
Phone: +27 65 642 1103