Privacy Policy

Last updated: 21 October 2026

This policy explains how Splendid Beauty Studio ("we", "our", "us") collects and processes your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. What We Collect

Identity data: first name, last name
Contact data: email address, phone number, delivery address
Transaction data: orders, payments, appointment history
Technical data: IP address, browser type (for security)

2. Why We Collect It

To process and deliver your orders
To manage salon appointments
To communicate about your orders and appointments
To send marketing emails (only with your consent)
To comply with legal and tax obligations

3. Legal Basis

Your consent (for account creation and marketing)
Performance of a contract (to fulfil orders/bookings)
Legal obligation (tax records, fraud prevention)

4. Retention Periods

Account data: until you delete your account, plus 30 days
Order and invoice records: 6 years (tax law)
Appointment history: 3 years
Marketing consent: until withdrawn

5. Third Parties We Share With

Payment gateways (to process transactions)
Email providers (order confirmations)
Delivery partners (shipping)
Legal authorities (when required by law)

6. Your Rights

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator

7. Security

We use appropriate technical and organisational measures, including encryption, access controls, and secure authentication. No internet transmission is 100% secure.

8. Cookies

We use essential cookies for authentication and security. See our Cookie Policy.

9. Contact

Information Officer
Email: info@splendidsalon.co.za
Phone: +27 65 642 1103
Address: 181/63 Sontonga Road, Katlehong, GP, 1431

10. Complaints

The Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za